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We updated our Terms and Privacy Policy on November 4, 2026: we explain what the 14 days are and what applies to consumers abroad, say who is a consumer or a business, say how long launch prices last and who keeps them, and add privacy details on sign-up, Discord plan notices and transfers abroad. Read the changes

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Refunds and withdrawal

Last updated: November 4, 2026

Your EmberShape subscription is sold by Link (Sold through Link, LLC, a Stripe company), as merchant of record. Link takes the payment, and your receipts, invoices and refund emails come from Link. We, EmberShape, provide the service. Your card or bank statement may show the payment as LINK.COM* EMBERSHAPE.

Cancel any time

You can cancel your EmberShape subscription at any time from your Billing page. It stays active until the end of the period you have paid for. Canceling stops the next renewal; it does not refund the period you have already paid for. To get a refund in the first 14 days, withdraw as described below.

On the Billing page, Manage billing opens Stripe's billing portal, where you can cancel. You can also cancel on link.com, signed in to Link with the email address you used at checkout, or by emailing support@embershape.com.

14-day full refund

If you change your mind within 14 days of buying your subscription, you get all your money back. You do not need to give a reason.

The 14 days are calendar days, and the day you buy is not counted. You can withdraw at least until 23:59:59 Hungarian time (CET/CEST) on the 14th calendar day after the day you bought. If that day is a Saturday, a Sunday, a public holiday or an official rest day in Hungary, you can withdraw until the end of the next day that is none of these. The button on your Billing page follows Hungarian time and stays open for one more day. If you live in another time zone, or the 14th day is a public holiday where you live, email support@embershape.com before the end of that day in your own time zone, or of the next working day where you live, and we accept your withdrawal. For example, if you buy on a Monday, the 14th day is the Monday two weeks later, and you can withdraw until 23:59:59 on that day. If you buy on a Saturday, the 14th day is a Saturday too, so you can withdraw until 23:59:59 on the Monday after it (or on the next working day, if that Monday is a public holiday). A renewal or a plan change does not start a new 14 days.

To withdraw, do one of these:

  • Use the "Withdraw from contract here" button on your Billing page. It is there for the whole 14 days. It shows which subscription you are withdrawing from, asks for your name and where to send the confirmation, and you confirm with "Confirm withdrawal here".
  • Email support@embershape.com and tell us which account it is for. You can use the model withdrawal form below, but you do not have to.
  • Contact Link's customer support and give "cooling off period" as the reason, as Link's terms describe. Link then makes the refund.

One of these is enough.

When you withdraw with the button, we cancel your subscription at once. If you email us, or if our payment provider cannot be reached, we cancel it by hand without delay. Either way you will not be charged again, and your account then returns to the free plan. Any EmberBot variant you picked for a server goes back to one the free plan includes. You get back the full amount you paid for the subscription, taxes included, on the payment method you used. If Link charged you in your local currency, the refund is made in that currency. If you use the button, the refund usually starts straight away. If you email us, or if the refund can't be made automatically (for example after a plan change, or while a payment is still pending), we make it by hand, without delay and no later than 14 days after we receive your withdrawal. You will see the refund confirmation from Link or your bank. Banks and card issuers usually show a refund within a few business days. If you withdraw through Link, Link makes the refund, and your subscription then ends as described under "Refunds from Link" below.

When you withdraw with the button, we also email you an acknowledgement, to the email address you gave when you confirmed. It shows what you sent: your name, the plan, the day you bought it, and the date and time (with the time zone) we received your withdrawal, with a reference. It says that we refund the full amount you paid to the payment method you used, unless the payment was already refunded, in which case we tell you so. We email you again when the refund has been started, with the amount; if the payment was already refunded in full, we email you again to say so and to ask your bank or Link support if you do not see the money. If you withdraw by email, we reply to confirm that we received it.

If the button does not work for you, email support@embershape.com instead: a withdrawal you send before the 14 days end is in time.

If you live outside Hungary and the last day of the withdrawal period is a Saturday, a Sunday or a public holiday where you live, we also accept your withdrawal until the end of the next working day there. For a withdrawal by email, the date you send it counts. We honour a withdrawal made in time even after the button on your Billing page has closed.

Model withdrawal form

You can use this form to withdraw, but you do not have to. Send it to the address on the form, or by email to support@embershape.com.

Model withdrawal form (complete and send this form only if you want to withdraw from the contract; you do not have to use it)

To: Bodrogi Bence Barnabás E.V. (EmberShape), 2045 Törökbálint, Balassi Bálint utca 23/C, Fsz. 2. ajtó, Hungary, support@embershape.com

I hereby give notice that I withdraw from my contract for the provision of the following service: EmberShape subscription (plan: ______)

Ordered on: ______

Name of consumer: ______

Address of consumer: ______

Signature of consumer (only if this form is sent on paper): ______

Date: ______

The same form in Hungarian, for consumers in Hungary:

Elállási-/Felmondásinyilatkozat-minta (csak a szerződéstől való elállási szándék esetén töltse ki és juttassa vissza)

Címzett: Bodrogi Bence Barnabás E.V. (EmberShape), 2045 Törökbálint, Balassi Bálint utca 23/C, Fsz. 2. ajtó, Hungary, support@embershape.com

Alulírott(ak) kijelenti(k), hogy gyakorlom/gyakoroljuk elállási/felmondási jogomat/jogunkat az alábbi szolgáltatás nyújtására irányuló szerződés tekintetében: EmberShape előfizetés (csomag: ______)

Szerződéskötés időpontja: ______

Fogyasztó(k) neve: ______

Fogyasztó(k) címe: ______

A fogyasztó(k) aláírása (kizárólag papír alapon tett nyilatkozat esetén): ______

Kelt: ______

After 14 days

After the 14 days, we do not refund a billing period that has already started, unless the law says we must. You can still cancel at any time, and your subscription stays active until the end of the period you have paid for. Link may still refund a payment under its own refund policy, as described below.

Refunds from Link

Link has its own refund policy for purchases sold through Link (see Link's refund page). Under it, you can ask Link for a refund within 60 days of the purchase if, for example, you did not receive what you bought, it is significantly not as described, or the payment was not authorized or was duplicated in error. Link's refund policy does not cover a change of mind: for that, use the 14-day withdrawal above. Link handles these requests and decides them.

If the first payment of your subscription is refunded in full while it is the subscription's only payment, by Link or by us, your subscription ends and your account returns to the free plan straight away. If your subscription has had more than one payment, a refund of one of them does not end it: the subscription keeps running, and we check it by hand.

Plan changes

If you switch to a higher plan, you pay the difference for the rest of the current period straight away, pro rata. If you switch to a lower plan, the unused part of the current period becomes a credit against your next payments. A plan change does not start a new 14 days: they still run from the day you first bought the subscription. If you withdraw within those 14 days, you get back everything you paid for the subscription in that time; if that can't be done automatically, we do it by hand, no later than 14 days after we receive your withdrawal. After those 14 days, a plan change or a renewal gets no refund unless the law says we must.

Deleting your account

Deleting your EmberShape account is not a withdrawal. It stops the renewal, your plan stays active until the end of the period you paid for, and nothing is refunded. If you want your money back within the 14 days, withdraw first.

Your Link account is separate. If you delete your Link account, or ask Link to delete your data, Link cancels your subscription and Stripe deletes the payment records. Your EmberShape account then returns to the free plan straight away. If you want to withdraw for a refund, do that before you delete your Link account.

Questions

Legal notice. EmberShape is operated by Bodrogi Bence Barnabás E.V., a sole proprietor (egyéni vállalkozó) in Hungary. Seat: 2045 Törökbálint, Balassi Bálint utca 23/C, Fsz. 2. ajtó, Hungary. Registered in the Hungarian register of sole proprietors (egyéni vállalkozók nyilvántartása), registration number 59706485, kept by the Hungarian National Tax and Customs Administration (NAV) and, from 1 January 2027, by the Hungarian Chamber of Commerce and Industry (MKIK) through the regional chambers of commerce and industry. Tax number (adószám): 90500619-1-33. Email: support@embershape.com. Phone: +36 30 620 0729. Hosting provider: Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany, info@hetzner.com.

For a receipt, an invoice or a question about a payment, you can also contact Link support.

To complain, or to find the conciliation board that can help you, see "Complaints and disputes" in our Terms of Service or on our Legal notice page.